Questions & answers

A GlowNote is more than a candle. It’s a hidden message, poured into wax. Invisible to the eye — until the flame reveals it.

Once lit, the wax begins to melt, and your message slowly appears, little by little. A moment of wonder, made to give, to comfort, or to surprise.

Each GlowNote is a scented candle with a hidden message at its heart.

We start by pouring a first layer of wax into the tin. Then we place the GlowNote — a small round disc with your message — right in the center. A final layer of wax seals it in. Once the candle is lit, the wax slowly melts away, and your message begins to appear, little by little.

You choose a scent, a message, and optionally a personal note for the card.
We’ll take care of the rest — with care, love, and by hand.

Absolutely. You can select one of our existing GlowNotes — carefully chosen messages that speak to the heart. Or, you can write your own personal message, crafted especially for the person receiving the candle.

Whatever words you choose, they’ll be gently hidden inside the wax — revealed only when the flame begins to do its work.

Depending on the type of candle and the environment (like room temperature), the message usually appears after about 2 to 3 hours of burning time.

The candle itself is designed as a one-time experience — once the wax has melted and the message has been revealed, the moment is complete.

However, the tin can be kept and repurposed. Use it to store little keepsakes, or give it a second life as a holder for something meaningful. That way, the story continues — even after the flame has gone out.

These are the fragrances we currently offer — but stay tuned, more are on the way.
– Unscented
– Hammam
– Cherry Blossom
– Lavender
– Vanilla
– Sandalwood & Musk

Yes. Every GlowNote is carefully designed with safety in mind.
The hidden message is made from heat-resistant material and placed deep enough within the wax to appear safely, without coming into contact with the flame.

As with any candle: never leave it unattended while burning and always place it on a stable, heat-resistant surface.

For the best experience, let the candle burn for at least one to two hours the first time. This allows the wax to melt evenly and helps the hidden message appear gradually and fully.

Make sure the candle is placed on a stable, heat-resistant surface and never leave it unattended.
You can trim the wick slightly for a calm, clean flame.

Each GlowNote is finished by hand once you place your order — so we can carefully include your personal message.
Because of this, it takes 2 to 3 business days before we ship your order.
You’ll receive an email as soon as your GlowNote is on its way.

Yes, absolutely! You can enter a different shipping address during checkout.
We’ll package your GlowNote with care. The invoice is sent by email only — so the surprise stays a surprise.

At the moment, we only ship to the Netherlands and Belgium.
We’re working on making international shipping available in the future — stay tuned!

Absolutely. Whether it’s a wedding, farewell, anniversary, or a thoughtful gesture for your team — we’d love to think along with you.

You can choose your own message, scent, or style, and for larger quantities, custom options are available.

Just send us a message with your ideas, and we’ll create something that fits your moment perfectly.

No, unfortunately it’s (not yet) possible to collect your order from the studio.

Yes, as soon as your order is placed, you’ll automatically receive a confirmation email.
You’ll also get a shipping notification with a track & trace code once your GlowNote is on its way — so you’ll know exactly when your surprise will arrive.

Because each GlowNote is made to order with care, returns are unfortunately not possible.

Not sure about something? Feel free to contact us — we’re happy to think along with you.

Is there something wrong with your order? Let us know, and we’ll find a suitable solution together.